1. Go to the ANEF website (Étrangers en France)

2. Log in to your personal account or create an account.

Read the Refugees.info fact sheet: Create a personal account on the Étrangers en France website

Select the section "I am declaring a change of situation", then check the box "I am declaring a change of situation (Residence)".

You will then be asked for your new mailing address as well as proof of address issued within the last 6 months.

The production of a new residence permit (paid) is not compulsory in the event of a change of address (you can, when declaring online, choose whether or not to produce a new permit). To justify your new home, a certificate will be available on your personal account at the end of the procedure.

Unlike the residence permit, you are not required to change your address on your travel document.

1. On your personal account, click on "I am reporting a change in circumstances"

2. Check "I am declaring a change in circumstances (Family situation, Civil status)"

3. Type your new situation: married, divorced, change of first name or last name.

If you are requesting the production of a new residence permit

You must upload the supporting documents in PDF or image format:

• Current residence permit
• Passport or travel document if you have one (pages showing personal details, validity dates and entry stamps)
• Birth certificate  
• If you are married: marriage certificate  
• If you are divorced: divorce decree  
• If you have changed your surname or first name: document attesting to the change
• Proof of address less than 6 months old (accepted documents depending on your situation are listed here )
• e-photos (see the Refugees.info fact sheet on how to take an e-photo )

You must pay 50 euros in tax stamps and bring proof of payment with you when you collect your residence permit from the prefecture. The fee is the same for family members (spouse, partner, child, ascendant of a minor).

Read the Refugees.info fact sheets: "Scanning a document" and "Buying a tax stamp"

1. Report the theft to the police station or gendarmerie. Scan or photograph the receipt for filing the theft report.

2. On your personal account, click on "I am reporting a change in circumstances"

3. Check "I am reporting the loss, theft or damage of my residence permit"

4. Upload the supporting documents in PDF or image format:

• Receipt for filing a complaint regarding the theft of your residence permit
• Photocopy of your stolen residence permit (if you have one)
• Passport or travel document if you have one (pages relating to civil status, validity dates and entry stamps)
• Proof of address less than 6 months old (acceptable documents depending on your situation are listed here ).
• e-photos (see the Refugees.info fact sheet on how to take an e-photo)  

You must pay 50 euros in tax stamps and bring proof of payment with you when you collect your residence permit from the prefecture . The fee is the same for family members (spouse, partner, child, ascendant of a minor).

Please note: if you have a resident card (10 years) due to subsidiary protection or statelessness, you must pay 350 euros.

Read the Refugees.info fact sheets: "Scanning a document" and "Buying a tax stamp" .

For more information, click here.

After reporting your residence permit stolen, it will be deactivated (you can no longer use it). If you later find your stolen residence permit, you must take it to the prefecture.

1. Write a sworn statement explaining that you have lost your residence permit (sample letter of declaration of loss available here).

2. On your personal account, click on "I am reporting a change in circumstances"  

3. Check "I am reporting the loss, theft or damage of my residence permit".

4. Upload the supporting documents in PDF or image format:

• Affidavit Regarding the Loss of Your Residence Permit
• Photocopy of the lost residence permit (if you have one)
• Passport or travel document if you have one (pages showing personal details, validity dates and entry stamps)
• Proof of address issued within the last 6 months (accepted documents depending on your situation are listed here )
• e-photos (see the Refugees.info fact sheet on how to take an e-photo) .

You must pay 50 euros in tax stamps and bring proof of payment with you when you collect your residence permit from the prefecture. The fee is the same for family members (spouse, partner, child, ascendant of a minor).

Please note: if you have a resident card (10 years) due to subsidiary protection or statelessness, you must pay 350 euros.

Read the Refugees.info fact sheets: "Scanning a document" and "Buying a tax stamp" .

For more information, click here.

After reporting your residence permit as lost, it will be deactivated (you can no longer use it). If you later find your lost residence permit, you must take it to the prefecture.

To find out the status of your application:

• Log on to the ANEF (Foreigners in France) website ,
• Click on your name in the top right corner of the homepage, and then on "Access my account".

The processing times vary in each prefecture.

When your new residence permit or duplicate is available:

• The prefecture will send you a message (SMS or email).
• The message explains whether you need to make an appointment on your prefecture's website or go directly there on a specific date.

If you have a technical problem (page blocked, error message, etc.), you can contact the centre de contact citoyens (Citizen Contact Centre or CCC) :

• by phone at 0 806 001 620 (toll-free number)
• or using the contact form (the "Contact" button at the bottom left of the screen). You must clearly explain your problem and send screenshots (showing the website, date, and time) along with the error message if you have one.

If you are unable to apply online, you can get help at a digital access point. of your department, at the prefecture or sub-prefecture.
On site, you have the possibility to use a computer with Internet and professionals give you explanations on the ANEF website.