On the CAF website, you can find information on the different aids:

• click here to find general information
• or on this link for detailed information on the CAF services guide.

You can also do a simulation (see step 2).

If you think that your situation allows you to receive financial assistance, you must carry out a simulation to find out what the amount of assistance will be.

Click here to do a simulation on the CAF website.

Select the aid for which you want to perform a simulation.

Click on “Get started” then answer the questions asked. Finally, click on “Calculate”: the result of the simulation is displayed.

If the simulator indicates that you are not entitled to assistance, it will explain to you why. If you made a mistake when answering the questions, you can start again.

If the simulator indicates that you are entitled to assistance, it indicates an approximate amount. To be sure of receiving this aid, and to know exactly how much, you must register with the CAF by making a “benefit request” (step 3).

To apply for financial assistance:

Click here to go to the CAF website, “My procedures” section.

Go to the bottom of the page, where it says “ Apply for a service online ”

Then click on the type of help you need:

• Personal life: birth, adoption, separation, children at school…
• Professional life: RSA, activity bonus
• Housing: personalized housing assistance (APL), moving bonus, etc.
• Disability: education allowance for disabled children, allowance for disabled adults
• Life accident: dependence, death, violence

To request assistance, click on “apply”.

You must then create an account (if you are not already a beneficiary) or log in (if you are a beneficiary and already have an account). (see step 4)

Complete the requested information and send the documents.

To register, you must first apply for a service on the internet (step 4 below).

You can then create an account or log in:

> If you have not got an account yet (you are not a CAF beneficiary), you need your social security number which begins with 1 or 2: this is your identifier. First fill in your details, then write the verification code received by SMS or email. You can then choose a password. Next time, you can click "login" directly.

> If you do not yet have an account (you are not a CAF beneficiary), nor a definitive social security number which begins with 1 or 2: you answer "no" to the question "I have a social Security". You will receive a temporary ID. First fill in your details, then write the verification code received by SMS or email. You can then choose a password. Next time, you can click directly on "connection" using your provisional identifier (until you receive your definitive social security number).

> If you already have an account (you are a CAF recipient), you need your social security number which begins with 1 or 2: this is your new identifier. The first time, log in with your old password, then you will need to change it.

> If you already have an account (you are a CAF beneficiary), but a temporary social security number that starts with 7 or 8: you must call the CAF in your department to get a temporary identifier to connect.

If your personal situation changes (for example: a new person joins the household, you move house, or you separate), you must inform the CAF. If your employment situation changes (a new job for you or your spouse, the end of an employment contract, starting a training course, etc.), you must also inform the CAF.

Also don't forget to send your new RIB if you change bank accounts.

To report a change to CAF:

• go to the CAF website or mobile application and log in,
• go to “My profile” then click on “declare a change”.

After making your request for assistance, your file is awaiting processing. You have to wait, there is no need to send another letter or email. CAF receives a lot of requests and delays are sometimes long.

You can follow the processing of your request online or on the Caf-Mon Compte mobile application. Go to caf.fr > My Account Area > My procedures section.

Every 3 months, each person who receives the AAH (Disabled Adult Allowance), the RSA (Active Solidarity Income) or the activity bonus must declare their resources to the CAF.

This process is called the “ quarterly declaration of resources ”. You must complete a table, for each month requested, with the money received (salary, unemployment benefits, etc.). This allows CAF to calculate the aid that will be sent for the following 3 months.

To find out how to declare your resources each quarter => see the Réfugiés.info sheet on the quarterly declaration of resources to the CAF .