The main conditions are:

• living or working in Île-de-France
• to have low income (you earn no money at all or very little money)
• to receive social assistance such as RSA (Active Solidarity Income), AME (State Medical Aid), ASS (Specific Solidarity Allowance)...
• and/or have free Complémentaire Santé Solidaire (CSS) (formerly CMU)
• and/or have a disability card or be an attendant for a disabled person.

The situations that entitle one to transport solidarity are listed here .

This simulator allows you to determine if a discount is available based on your personal circumstances. Supporting documents are required in all cases.

The main questions about the solidarity transport reduction are here , with general answers.

If you do not have a Navigo pass

You need to submit an application:

• At a Navigo agency, a ticket office in a train station or metro station. If you have all the documents, you will receive the card immediately.
• Online on the Île-de-France Mobilités Connect website: create an account, click on "Order a Navigo pass", upload the documents and a photo.
  The card is sent to your address within a maximum of 3 weeks or available at a Navigo agency, a ticket office in a train station or metro station within 3 working days (not Saturday and Sunday).
• By mail with the Navigo Pass application form (available in Navigo agencies, ticket offices in train stations or metro stations ) and a photo.
  This option is mandatory for people who work in the Île-de-France region but do not live there. The card will be sent to your address within a maximum of 21 days.

Everything is explained on the Refugees.info page " Having a Navigo Pass to use public transport in Île-de-France "

If you already have a Navigo pass

Keep it close at hand to fill in the information.

The main questions about the Navigo Pass are here , with general answers.

1. On the "I'm making my online application" page of the Solidaritétransport.fr website, select your situation:

• I am covered by AME (State Medical Assistance).
• I benefit from CSS without financial contribution (free of charge).
• I am a recipient of RSA (French welfare benefits).
• I am a recipient of the ASS (Specific Solidarity Allowance).
• I am a recipient of the ASS and CSS benefits without financial contribution.
• I hold a disability card ( CMI or ONAC ).

2. Click on "Continue".

3. Type your Navigo pass number

The number is next to or above your photo (image on the website).

You need to enter your Navigo Pass number twice, click on "I'm not a robot" and "Continue".

To complete your request, you must send some supporting documents, depending on your situation:

• If you have free complementary health insurance: a copy of your annual CSS certificate
• If you have state medical aid: a copy of the AME card
• If you are disabled: a copy of your disability card and proof of address
• If you receive RSA: the CAF beneficiary number
• If you receive ASS: the France Travail number (formerly Pôle emploi)
• Proof of address (telephone or electricity bill, tax notice, etc.).

Scan the documents. Then, upload the documents at the end of the application.

> Read: the Réfugiés.info sheet “Scan a document”

The Transport Solidarity Agency will review your request and respond by mail or email within:

• Approximately 10 days if you already have a Navigo pass
• 3 weeks to 1 month if you ordered a Navigo Pass.

If your request is accepted, you must wait 48 hours: you will receive a confirmation by mail, email or SMS .

Next, you need to load the discount or free travel onto your Navigo Pass :

• On an automatic machine (terminal) in a metro station, place your Navigo Pass on the small blue or purple space and press Top up a Navigo card, and Delivery of my order.
• At an automated machine (kiosk) in a train station in the Île-de-France region, place your Navigo pass on the small blue or purple space and press "Solidarity Transport Update".
• On the Ile-de-France Mobilités app , in the Purchase menu, tap On my Navigo Pass (Android) or Read my Pass (iPhone) and place your Navigo card on or under your phone. Tap Finalize.

Everything is explained here.

You can check if your discount is loaded onto your Navigo Pass: place it on a machine and press View the contents of my pass.

You can also check the dates of your discount and your package.

Choose the subscription duration

There are several packages :

• One month : from the first to the last day of the month (it is not possible to change the days)
• one week : from Monday to Sunday (it is not possible to change the days).

Choose the areas

For the Navigo pass, the Île-de-France region is divided into 5 zones. You can take:

• all zones (zones 1 to 5)
• or 2 zones (zones 2 and 3, zones 3 and 4 or zones 4 and 5).

Check which area you live in and which area you go to for work, classes, family and friends.
The transport map is available here , or on the Île-de-France Mobilités mobile app or at a Navigo agency, a ticket office in a train station or metro station .

Pay

Prices are calculated with your discount.

• If you are buying from an automated machine: by credit card.
• If you are buying at the ticket office: by card or cash.

When your discount ends, you must request a renewal :

• If you receive RSA: every 3 months (don't forget to inform the CAF in case of any changes)
• If you receive the ASS: every 6 months.
• If you have CSS: once a year.
• If you have a disability card: every three years or when your card expires.

Before and after each renewal, you will receive an email, SMS or letter from the Transport Solidarity Agency.
Send your supporting documents as soon as possible.

Everything is explained here.

It is possible to add a person from your household who benefits from your discount or free admission.

• Online at this website (click on Access my Navigo account) or create an Île-de-France Mobilités Connect account. Click on "Add a member of my household" and complete the forms.
• By phone: call the Transport Solidarity Agency on 0800 948 999, and send the documents by mail.

Everything is explained here.

If you have lost your Navigo Pass or if it has been stolen, you must report the loss or theft:

• at a Navigo agency, a ticket window in a train station or metro station  
• in your personal space .

You must present an identity document and pay €15 (on site or by direct debit from your account) to get a new Navigo Pass.

Your old Navigo pass will be deactivated.

Everything is explained here.