The online simulator allows you to find out if you are entitled to a discount, depending on your situation.

You must first say whether you receive social assistance, such as RSA (Active Solidarity Income), AME (State Medical Aid)... or whether you have a disability card.

Have a supporting document next to you to complete the information.

If you do not have a Navigo Pass

You can make a request:

• directly on the Internet ,
• in an agency (write your city on the left of the map, and click on “Navigo Agencies” on the right. Otherwise ask in a large station where the Navigo agency is)
• or by mail (first pick up a form at a train station).

> Everything is explained in the Réfugiés.info file: "Having a Navigo Pass"

If you already have a Navigo Pass

Take it next to you to complete the information.

1. On the Solidaritétransport.fr website , click on "1st request" at the top right

You must select your situation:

• I benefit from AME
• I benefit from CSS without financial participation
• I am a RSA recipient
• I am a recipient of ASS
• I am the holder of ASS and CSS without financial participation
• I have a disability card ( CMI or ONAC ).

Click on “I continue” to continue your request.

2. Write your Navigo Pass number

You must enter your Navigo Pass number twice to activate the reduction.

Your number is listed under your first and last name, to the left of your photo (look at the image on the site).

To complete your request, you must send certain supporting documents, depending on your situation:

• If you have free complementary health insurance: a copy of your annual CSS certificate
• If you have state medical aid: a copy of the AME card
• If you are disabled: a copy of your disability card and proof of address
• If you receive RSA: the CAF beneficiary number
• If you receive ASS: the France Travail number (formerly Pôle emploi)
• Proof of address (telephone or electricity bill, tax notice, etc.).

Scan the documents. Then, upload the documents at the end of the application.

> Read: the Réfugiés.info sheet “Scan a document”

The Transport Solidarity Agency will review your request and inform you by post or email:

• Around 10 days if you already have a Navigo Pass
• 3 weeks to 1 month if you ordered a Navigo Pass.

If your request is accepted, you must load the reduction onto your Navigo Pass before paying at an RATP or SNCF terminal (in all train or metro stations).

• RATP terminal: place your Navigo Pass on the small blue or purple space and press “Recharge a Navigo card”, then “Delivery of my order”.
• SNCF terminal in Île-de-France: place your Navigo Pass on the small blue or purple space and press “Transport Solidarity Update”.

The conditions for renewing the discount are different depending on your situation:

• If you receive RSA or ASS, the Transport Solidarity Agency automatically analyzes your file in the last month of validity of your rights. You will receive an email, SMS or letter with your new situation.

• If you have a disability card, you must send your supporting documents every 3 years or when your card expires. You will receive an email, SMS or letter with your new situation.

• If you have CSS, you must send the updated CSS certificate. It is available on your ameli account (section "My procedures").