You can register with France Travail if you:

• have a residence permit authorizing you to work (all the information is here ),
• are looking for a job,
• are over 16 years old,
• have an address in France.

You can register online, with a phone or a computer.

On the France Travail home page , click on “Register/Reregister (job seeker)”.

• Then click on "Start",
• Select your situation in the list of situations and click on "Confirm",
• A message appears in green if you can make a registration request online. Click on “Confirm”,
• Prepare the documents requested for registration and click "Next",
• Finally, choose the profile that suits you and click on “Start registration”.

You must enter:

• your first and last name,
• your date and place of birth,
• your address,
• your family situation,
• your social security number,
• your phone number,
• your email.

Then choose how you wish to communicate with France Travail:

→ If you click on “yes, I accept”, you will receive all your documents only by email and in your France Travail personal space.

→ If you click on “no, I do not accept”, you will receive your documents by mail AND in your France Travail personal space.

Here you must create your login credentials for your Pôle Emploi account:

• Choose a "username" (for example, your email or your name).
• Choose a "password" (it must have at least 8 characters, a letter, a number and a symbol)

Your identifiers will allow you to connect to your personal space after your registration.

To complete your registration, complete your “Reason for registration” .

Answer all questions about your personal situation.

At the end of registration, you must choose a date for your first appointment at France Travail.

This appointment is mandatory (see step 7).

After registering, you have access to your profile and your documents on your France Travail online space .

To log in:

• Go to the France Travail website
• Click on “Login” at the top right,
• Click on "Candidate",
• Enter your username then your password (chosen during registration). Add your zip code.
• Finally, click “Log in”.

You then access your France Travail space:

• In "My job search", you will find all your applications as well as your training course, if you have one.
• In “My jobseeker file” and the “My exchanges with France Travail” section, you will find the contact details of your France Travail advisor. This is also where you can send a document to France Travail.

At the end of your registration, you have chosen a date for a first meeting.

Take these documents with you:

• receipt or residence permit,
• social security number (vital card) or PUMA/ CSS certificate
• employer certificate, work certificate or pay slips,
• RIB (bank identity statement) to receive financial assistance if you are entitled to it,
• CV (Curriculum Vitae).

During your first meeting, the counselor will ask you questions about your identity, your experiences and your job search. With this information, they will build your “Personalized Project for Access to Employment (PPAE)”, that is to say your professional project and your steps until the next meeting. They will offer you solutions adapted to your situation.

This meeting is not a test, nor an exam, nor a job interview. The advisor only wants to know your background, your needs and your professional objectives better.

> Read: the Réfugiés.info sheet “ Find a job or training with France Travail ”

After registration, you must “update” every month on France Travail.

Updating your situation means that you are still looking for a job OR that you have found a job.

You must declare all the salaried and non-salaried activities that you had during the month (fixed-term, permanent, temporary work, contractor, etc.).

You can update your situation:

• on the Internet in your personal space ,
• on the “My space” mobile application,
• by telephone at 3949,
• or in an agency with the help of an advisor.

France Travail has access to information from other administrations, taxes for example. If you declare different information or if you have made a mistake, you must also report this to France Travail.

If France Travail sends you too much money in relation to your situation (an “overpayment”), it has the option of asking you to repay. But be careful, if you do not report an error, it is “fraud”. You may be sanctioned.

After your first meeting with your advisor, you will be invited regularly by letter or email for other meetings.

You will be able to talk about your applications and your job interviews, your difficulties in contacting companies, the possibilities for learning a new trade, etc.

If you are not available, you must tell your advisor as soon as possible so that you can change your appointment date.

> Read: the Réfugiés.info sheet “ Find a job or training with France Travail ”

Depending on your Personalized Employment Access Project (PPAE), your France Travail advisor may ask you to complete training, participate in an event to meet companies, send you job offers, etc. If you are not interested, you need to reply and explain why.

To find your username , during log in, click on “I forgot my username”.

To find your password, during log in, write your username then click on "Continue" and on "I forgot my password".

You are removed (i.e. deleted from the list of France Travail users) if:

• You forgot to update between the 28th of the month and the 15th of the following month,
• You did not go on a date without valid justification,
• You did not go to mandatory training,
• You have not responded to France Travail's requests.

You receive a letter explaining why you were deregistered.

You can respond to it to justify yourself, by mail or by making an appointment with your advisor.

You have the possibility of reregistering with France Travail depending on the duration of the cancellation:

• If your deregistration is between 1 month and 6 months: you can reconnect to your account and reregister.
• If your deregistration is more than 6 months old: an interview with an advisor is mandatory to reregister.

You are unsubscribed if:

• Your residence card or receipt has expired and you have not sent the new card or receipt.

You are no longer registered as a "job seeker" and you receive a letter explaining the situation.

You have the possibility to reregister:

• on the Internet in your personal space ;
• in a France Travail agency ;
• by telephone at 3949 .