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Important information

Target audience

AudienceFrench citizens, Statutory refugees, Beneficiaries of subsidiary protection, Beneficiaries of temporary protection, Stateless people

Price

Free of charge

Requirements

Be in possession of a residence permit or a receipt

Where is it?

Register with France Travail (Pôle emploi)

Updated on a month ago

What is it?

France Travail (formerly Pôle emploi) supports you in:

  • find a job, a training or an internship in a company,
  • find a job that interests you, adapted to the job market and your skills,
  • write your CV and send applications to companies.

It is a public service that provides you with personalized advice. It also allows you to access the Employment Network (Departmental Council, Local Mission, CAP emploi).

Since January 2025 , registration with France Travail is automatic if you receive or have applied for RSA, or if you are accompanied by Mission Locale (young people). Everything is explained in this Réfugiés.info sheet.
People registered with France Travail are called “ job seekers ”.

Registering with France Travail allows you to have:

  • Free access to all France Travail services,
  • Support to build your professional project ,
  • An " unemployment benefit " (financial aid) if you meet the conditions. To find out, you can use the France Travail simulator.
  • other financial aid depending on your situation (for example if you are under 26, if you want to pass your driving test, etc.).
You can register with France Travail as soon as you receive the response from OFPRA or CNDA granting you international protection (refugee status, stateless person, or subsidiary protection).

How to do it?

You can register with France Travail if you:

  • are over 16 years old,
  • are looking for a job,
  • have an address in France.
  • have a residence permit authorizing you to work and register as a job seeker (all the information is here ).
Your registration is limited to the validity period of your residence permit (see the section “Stay registered with France Travail”).
- Before it expires: to avoid your registration with France Travail being terminated, present your new residence permit or receipt at the reception of your agency.
- On its expiration date: your registration ceases. To re-register, you must present a new residence permit or document allowing registration on the list of job seekers.

You must be in one of these situations:

  • Voluntary registration
    If you are unemployed AND looking for a job, you can register at any time (i.e. you choose to register with France Travail).
  • After a period of work
    If you have lost your job, you can register the day after your last day of work.
  • After a notice period
    The notice period is between the notification of termination of the employment contract (dismissal, resignation, etc.) and the end date of the employment contract.
    If you are in your notice period, you must wait until the end of your employment contract to register.
If you register with France Travail, you must be available to look for a job and update your status every month. Updating is very important because it allows you to renew your registration and continue to receive compensation (receive money) if you are in this situation (see the section "Update your situation every month").

You can register online, with a computer or a telephone (only if you read French well, because the contents are not translated).

On the France Travail homepage, click on “Register/Re-register (job seeker)”.

  • Then click on “I start”,
  • Select your situation from the list provided and click on “Validate and continue”,
  • A message appears in green if you can apply for registration online. Click on “Validate and continue”,
  • Prepare the documents requested for registration and click on "Validate and continue",
  • Finally, choose the profile that suits you and click on “Start registration”.
You can stop your registration at any time and resume it later (only if you have completed more than half of the registration).
Click on "Finish later", your draft will be valid for fifteen days.
If you have difficulty registering online, you can go to a local agency in the morning. Find the France Travail agency closest to you and explain to the reception that you want to register. An advisor will check your situation and offer you an appointment to help you register.

You must give:

  • your first and last name,
  • your date and place of birth,
  • your address,
  • your family situation,
  • your social security number (if you do not have one yet, and if you have requested one, indicate it by checking the box),
  • your phone number,
  • your email.

Then choose how you wish to communicate with France Travail:

→ If you click on "yes, I accept", you will receive all your documents only by email and in your personal France Travail space.

→ If you click on "no, I do not accept", you will receive your documents by mail AND in your France Travail personal space.

Finally, click on “Validate and continue”.

You must create your codes to connect to your France Travail account:

  • Choose a username (e.g. your name)
  • Choose a password (must have at least 8 characters, one letter, one number and one symbol)
These codes are very important! They will allow you to log in to your account after you register. Don't hesitate to write them down on your phone, computer or on a piece of paper.

To complete your registration, fill in your “Reason for registration” .

Answer all questions about your personal situation.

France Travail then assigns you your identifier (with 7 numbers and 1 letter).

This is a unique number to keep safe, like your login codes. It is different from the identifier you use to connect to the site. You will be asked for it for certain procedures, applications or training entries.

At the end of registration, you must choose a date for your first appointment at France Travail.

This appointment is mandatory (see step 7).

After registering, you have access to your profile and your documents in your France Travail online space.

To log in:

  • Go to the France Travail website
  • Click on “Login” at the top right,
  • Click on “Candidate”,
  • Enter your username and password (chosen during registration). Add your postal code.
  • Finally, click on “Log in”.

You then access your France Travail space:

  • In "My job search", you will find all your applications as well as your training course, if you have one.
  • In "My job seeker file" and the "My exchanges with France Travail" section, you will find the contact details of your France Travail advisor. This is also where you can send a document to France Travail.
You can also log in with your FranceConnect credentials.
> Read: the Réfugiés.info sheet “Connect to a site with FranceConnect”.

At the end of your registration, you have chosen a date for a first appointment.

You will receive a summons letter (or an email depending on your choice, see step 3). This appointment is very important and mandatory .

Take these documents with you:

  • certificate of extension of instruction (receipt) or residence permit,
  • social security number ( Vitale card ) or PUMA/ CSS certificate
  • employer certificate, work certificate or pay slips,
  • RIB (bank identity statement) to receive financial assistance if you are entitled to it,
  • CV (Curriculum Vitae).
It is strongly recommended to prepare a CV, but if you don't have one, France Travail offers advice on how to make a good CV.

During your first appointment, the advisor will ask you questions about your identity, your experiences and your job search. With this information, they will build your Commitment Contract, that is to say your professional project and your steps until the next appointment. He will offer you solutions adapted to your situation.

This appointment is not a test, an exam, or a job interview. The advisor only wants to better understand your background, your needs and your professional goals.

> Read: the Réfugiés.info sheet “ Find a job or training with France Travail

If you are not available on the day of your appointment, you must contact France Travail:
- by phone at 3949 (free service + local call price): no translation possible, only if you are fluent in French
- by mail
- by email to your advisor
- or by presenting yourself at the reception of your agency

What happens next?

After registration, "updating" every month at France Travail is mandatory. This allows you to retain your rights and access to the France Travail service offering.

Updating your status means that you are still looking for a job OR you have found a job.

You must declare all salaried and non-salaried activities that you had during the month (fixed-term contract, permanent contract, temporary work, entrepreneur, training, etc.), and whether you were on sick leave.

Updating is mandatory to remain registered with France Travail. It must be done between the 28th of each month and the 15th of the following month.
If you forget, you risk being removed from France Travail (i.e. deleted from the list of France Travail users).

You can update your situation:

To practice updating without risk, you can use this online simulator . The information communicated in this France Travail simulator is not saved in your personal file.

France Travail has access to information from other administrations, such as taxes. If you declare different information or if you have made a mistake, you must also report this to France Travail.

If France Travail sends you too much money in relation to your situation (an "overpayment"), it has the obligation to ask you to reimburse. But be careful, if you do not report an error, it is "fraud". You could be sanctioned.

The main questions about updating and changes in situation are here , with general answers. If you want to know the dates to respect to update your situation and obtain the payment of your unemployment benefit, go here .

You must have a valid residence permit or document (i.e. not expired) to remain registered with France Travail.

  1. To do so, you must renew your residence permit or document at least 3 months before the expiration date. You can do this on the Étrangers en France (ANEF) website or at the prefecture depending on your situation.
    > Read: the Réfugiés.info sheet “ Renewing a residence permit
  2. As soon as you receive your instruction extension certificate (API) or your receipt, you must present it to the reception of your France Travail agency near your home.
  3. When you obtain your definitive residence permit, you must also present it at the reception of your France Travail agency.
These steps are necessary to remain registered as a job seeker, and also to continue receiving unemployment benefit (financial aid) from France Travail if you are entitled to it.

After your first appointment with your advisor, you will be regularly summoned by letter or email for other appointments.

You will be able to talk about your applications and your job interviews, your difficulties in contacting companies, the possibilities for learning a new profession, etc.

All appointments are mandatory.

If you are not available, you must tell your advisor as soon as possible so that you can change the date of your appointment.

> Read: the Réfugiés.info sheet “ Find a job or training with France Travail

Depending on your Employment Contract, your France Travail advisor may ask you to do training, participate in an event to meet companies, send you job offers, etc. If you are not interested, you must respond and explain why.

If you have been registered with France Travail for at least 6 months and a driving license is required for your job, you can apply for financial assistance from France Travail to train and take the exam.
> Read: the Réfugiés.info sheet “Get help from France Travail to pay for your driving license”

To find your username, on the login page click on "I forgot my username".

To recover your password, on the login page enter your user name then click on "Continue" and on "I forgot my password".

You can choose to receive your credentials by email or by SMS.

You are removed (i.e. deleted from the list of France Travail users) if:

  • You have forgotten to update between the 28th of the month and the 15th of the following month,
  • You did not go to an appointment without a valid reason,
  • You did not attend compulsory training,
  • You have not responded to France Travail's requests.

You will receive a letter explaining why you have been removed.

You can respond to justify yourself, by mail or by making an appointment with your advisor.

Being removed means no longer having access to France Travail services and no longer receiving financial assistance.

The duration of radiation varies between 1 month and 12 months depending on the reason.

You have the possibility to re-register with France Travail depending on the duration of the removal:

  • If your removal is between 1 month and 6 months: you can reconnect to your account and re-register.
  • If you have been removed for more than 6 months: an interview with an advisor is mandatory to re-register.

You are deregistered if:

Your residence permit or receipt has expired and you have not presented the new permit or receipt.

You are no longer registered as a "job seeker" and you receive a letter explaining the situation.

You have the possibility to re-register:

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