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Important information

Target audience

AudienceFrench citizens, Statutory refugees, Beneficiaries of subsidiary protection, Beneficiaries of temporary protection, Stateless people


Free of charge


Be in possession of a residence permit or a receipt

Where is it?

Register with France Travail (Pôle emploi)

Updated on 3 місяці тому

What is it?

France Travail (formerly Pôle emploi) supports you to:

  • find a job, a training or internship in a company,
  • find a trade that you like, adapted to the job market and your skills,
  • write your CV and send applications to companies.

It is a public service that advises you in a personalized way, according to your needs.

Since January 1, 2024, Pôle emploi has become France Travail .

Registering with France Travail allows you to have:

  • Free access to all France Travail services,
  • Support to build your professional project,
  • An “unemployment benefit ” (financial assistance) if you meet the conditions. For example, if you have worked at least 6 months (= 130 days or 910 hours) in the last 24 months since the end date of your employment contract, you may be entitled to Return to Work Allowance (ARE)
  • other financial aid depending on your situation (for example if you are under 26 years old, if you want to start a business, if you want to get your driving license, etc.).
You can register with France Travail as soon as you receive the response from OFPRA or CNDA granting you international protection (refugee status, stateless person, or subsidiary protection).

How to do it?

You can register with France Travail if you:

  • have a residence permit authorizing you to work (all the information is here ),
  • are looking for a job,
  • are over 16 years old,
  • have an address in France.
People registered with France Travail are called “ job seekers ”.

You can register online, with a phone or a computer.

On the France Travail home page , click on “Register/Reregister (job seeker)”.

  • Then click on "Start",
  • Select your situation in the list of situations and click on "Confirm",
  • A message appears in green if you can make a registration request online. Click on “Confirm”,
  • Prepare the documents requested for registration and click "Next",
  • Finally, choose the profile that suits you and click on “Start registration”.
If you have difficulty registering online, you can go to a local agency. Find the France Travail agency closest to you and explain to reception that you wish to register. An advisor will check your situation and offer you an appointment to help you register.

You must enter:

  • your first and last name,
  • your date and place of birth,
  • your address,
  • your family situation,
  • your social security number,
  • your phone number,
  • your email.

Then choose how you wish to communicate with France Travail:

→ If you click on “yes, I accept”, you will receive all your documents only by email and in your France Travail personal space.

→ If you click on “no, I do not accept”, you will receive your documents by mail AND in your France Travail personal space.

Here you must create your login credentials for your Pôle Emploi account:

  • Choose a "username" (for example, your email or your name).
  • Choose a "password" (it must have at least 8 characters, a letter, a number and a symbol)

Your identifiers will allow you to connect to your personal space after your registration.

Attention, do not forget them, it is very important! Feel free to jot them down somewhere on your phone, computer, or on paper.

To complete your registration, complete your “Reason for registration” .

Answer all questions about your personal situation.

France Travail then gives you your identifier (with 7 numbers and 1 letter).

It is a unique number to keep carefully, like your connection codes. It is different from the username you use to log in to the site. You will be asked for certain procedures, applications or training entry.

At the end of registration, you must choose a date for your first appointment at France Travail.

This appointment is mandatory (see step 7).

After registering, you have access to your profile and your documents on your France Travail online space .

To log in:

  • Go to the France Travail website
  • Click on “Login” at the top right,
  • Click on "Candidate",
  • Enter your username then your password (chosen during registration). Add your zip code.
  • Finally, click “Log in”.

You then access your France Travail space:

  • In "My job search", you will find all your applications as well as your training course, if you have one.
  • In “My jobseeker file” and the “My exchanges with France Travail” section, you will find the contact details of your France Travail advisor. This is also where you can send a document to France Travail.
You can also log in with your FranceConnect credentials.
> To read: the Réfugié sheet “Log in to a site with FranceConnect”.

At the end of your registration, you have chosen a date for a first meeting.

You will receive an invitation letter. This appointment is very important and mandatory .

Take these documents with you:

  • receipt or residence permit,
  • social security number (vital card) or PUMA/ CSS certificate
  • employer certificate, work certificate or pay slips,
  • RIB (bank identity statement) to receive financial assistance if you are entitled to it,
  • CV (Curriculum Vitae).
It is strongly recommended to prepare a CV, but if you do not have any, France Travail offers advice on how to create a good CV.

During your first meeting, the counselor will ask you questions about your identity, your experiences and your job search. With this information, they will build your “Personalized Project for Access to Employment (PPAE)”, that is to say your professional project and your steps until the next meeting. They will offer you solutions adapted to your situation.

This meeting is not a test, nor an exam, nor a job interview. The advisor only wants to know your background, your needs and your professional objectives better.

> Read: the Réfugié sheet “ Find a job or training with France Travail

If you are not available on the day of your appointment, you can contact France Travail:
- by telephone at 3949 (free service + local call price)
- by mail
- by email to your advisor
- or by going to your agency reception

What happens next?

After registration, you must “update” every month on France Travail.

Updating your situation means that you are still looking for a job OR that you have found a job.

You must declare all the salaried and non-salaried activities that you had during the month (fixed-term, permanent, temporary work, contractor, etc.).

You can update your situation:

  • on the Internet in your personal space ,
  • on the “My space” mobile application,
  • by telephone at 3949,
  • or in an agency with the help of an advisor.
Updating is mandatory to remain registered with France Travail. It must be done between the 28th of each month and the 15th of the following month.

France Travail has access to information from other administrations, taxes for example. If you declare different information or if you have made a mistake, you must also report this to France Travail.

If France Travail sends you too much money in relation to your situation (an “overpayment”), it has the option of asking you to repay. But be careful, if you do not report an error, it is “fraud”. You may be sanctioned.

After your first meeting with your advisor, you will be invited regularly by letter or email for other meetings.

You will be able to talk about your applications and your job interviews, your difficulties in contacting companies, the possibilities for learning a new trade, etc.

All appointments are mandatory.

If you are not available, you must tell your advisor as soon as possible so that you can change your appointment date.

> Read: the Réfugié sheet “ Find a job or training with France Travail

Depending on your Personalized Employment Access Project (PPAE), your France Travail advisor may ask you to complete training, participate in an event to meet companies, send you job offers, etc. If you are not interested, you need to reply and explain why.

If you have been registered with France Travail for at least 6 months and a driving license is necessary for your work, you can request financial assistance from France Travail to train and take the exam.
> To read: the Réfugié sheet “Get help from France Travail to pay for your driving license”

To find your username , during log in, click on “I forgot my username”.

To find your password, during log in, write your username then click on "Continue" and on "I forgot my password".

You can choose to receive your credentials by email or SMS.

You are removed (i.e. deleted from the list of France Travail users) if:

  • You forgot to update between the 28th of the month and the 15th of the following month,
  • You did not go on a date without valid justification,
  • You did not go to mandatory training,
  • You have not responded to France Travail's requests.

You receive a letter explaining why you were deregistered.

You can respond to it to justify yourself, by mail or by making an appointment with your advisor.

Being deregistered means no longer having access to France Travail services and no longer receiving financial assistance.

The duration of radiation varies between 1 month and 12 months depending on the reason.

You have the possibility of reregistering with France Travail depending on the duration of the cancellation:

  • If your deregistration is between 1 month and 6 months: you can reconnect to your account and reregister.
  • If your deregistration is more than 6 months old: an interview with an advisor is mandatory to reregister.

You are unsubscribed if:

  • Your residence card or receipt has expired and you have not sent the new card or receipt.

You are no longer registered as a "job seeker" and you receive a letter explaining the situation.

You have the possibility to reregister:

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