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Check if Ofpra has processed my civil status

Proposed by Ofpra Updated on il y a 12 jours

You have been granted refugee or subsidiary protection status.

If you are married, in a civil partnership or divorced, you should have filled out the simplified form attached to your decision (see Refugees.info sheet on the family reference form).

The OFPRA has received the document.

The processing times for Ofpra to produce civil status documents (birth certificate, marriage certificate, etc.) are then several months.

You can find the current processing times for civil status documents on the Ofpra website (link added).

You can also call the OFPRA automated phone service to find out the status of your civil status document. You will receive automated responses depending on the status of your application.

Using this tool correctly allows you to obtain a lot of information without needing to ask to speak to an Ofpra agent.

You can also contact an OFPRA agent, but due to the high volume of calls, it may take a long time. To speak to an OFPRA agent, you can call Monday to Friday, between 9:00 a.m. and 12:30 p.m.

See also: the Refugees.info sheet "Requesting a birth certificate"

How to do it?

Call 01 58 68 10 10 (free number).

You will hear this message: "Whether you are a refugee or an asylum seeker, the OFPRA invites you to report any change of postal address on its website. To facilitate the processing of your application, please enter your foreign national number or OFPRA number."

You must then make choice 1, which will ask you for your Ofpra number or foreign number and your year of birth.

The Ofpra number is a 9-digit number of the type XX-XX-XXXXX written in the top left corner of every letter sent by Ofpra.
Only on the voice server is it also possible to use your foreign number.
The foreign national number is a 9- or 10-digit number shown on the asylum application certificate (ATDA) issued when you registered your asylum application, on the certificate of extension of processing (API), on a receipt, or on your residence permit. Depending on the type of residence permit, your foreign national number is located above your signature (personal number) or on the right-hand side, displayed vertically.
Option 2 is for people who are not asylum seekers or refugees.

You make choice 1.

The following message is: "The foreign national number can be found on your residence permit or receipt. If you are entering your Ofpra number, please use the last 9 digits of the number, without the letters."

Make sure you enter the correct numbers. Don't hesitate to try again if the number isn't recognized the first time.

The voice server will ask for your year of birth to verify that it is indeed you.

What happens next?

If you are a refugee, the voice server may give you several messages depending on your situation.

The idea here is to show you how to find out if your civil status has been registered or not.

Situation 1:

The automated phone system tells you: "Your birth or marriage certificates have not been issued. " Therefore, your civil status records are not yet ready.

The voice server then offers to tell you "where the case stands ":

  • If the automated message is: "The OFPRA is receiving a large number of applications; we are doing everything we can to process them ...", your application is being processed within the normal timeframe. Don't worry, you just need to be patient.
  • If you arrive directly at " OFPRA services can be reached by telephone from Monday to Friday, 9:00 AM to 12:30 PM " or if you are unable to contact an agent, you can send:
    • an email to protection@ofpra.gouv.fr
    • OR a letter to the Protection Unit of the Ofpra at the following address: Ofpra - Pôle Protection - 201 rue Carnot 94136 FONTENAY-SOUS-BOIS CEDEX.

Situation 2:

The voice server directly offers you the following messages: " You wish to request a document from the Ofpra, press 1. Your request for a birth certificate on the Ofpra website was unsuccessful, press 2... ".

Your birth certificate has been issued.

You will receive it by mail. If you do not receive it, you must apply for the document directly on the Ofpra website .

Please ensure you update your address on the OFPRA website to receive your documents: https://www.ofpra.gouv.fr/demarches-en-ligne-bpi/modifier-mes-coordonnees
> Read: the Refugees.info sheet "Informing OFPRA of a change of contact details"

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