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Important information

Target audience

AudienceAsylum seekers, Statutory refugees, Beneficiaries of subsidiary protection, Beneficiaries of temporary protection, Stateless people, French citizens

Where is it?

Make and use an e-photo

Updated on il y a 5 mois

What is it?

An e-photo (or digital signature photo) is a dematerialized identity photo with a digital signature (i.e. on the Internet).

The French administration uses this service for many online administrative procedures, for example:

The e-photo is the fastest and most secure solution for all identity document requests.

How to do it?

The e-photo must be taken by a professional photographer or in a photo booth officially validated by ANTS (National Agency for Secure Titles).

A photo booth is a booth with an automatic camera. You have to sit inside, close the curtain and do what is written on the screen. The photo and signature are taken directly in the cabin.
You can find photo booths in shopping centers, train stations, metro stations, etc. They are suitable for people with reduced mobility.
On official photo booths for taking an e-photo, there is a blue logo: “ANTS ONLINE SERVICES APPROVED” (Agréé SERVICES EN LIGNE ANTS).

To find a professional photographer or photo booth near you, click here. You can write your address or use geolocation on your cell phone.

In a photo booth, e-photos costs on average €8.
With a professional photographer, the price is between €8 and €15.

Here are some rules for taking a good quality e-photo that will be accepted:

  • The face must be clear (no hair in front of the face), ears visible, chin raised, eyes and face always towards the camera.
  • Sit up straight, look ahead and keep a neutral face (avoid smiling, closing your eyes or opening your mouth).
  • If you have glasses, they should not hide your face too much: tinted lenses and sunglasses are prohibited. You don't have to wear your glasses in the photo.
  • Bonnets, hats, caps, scarves and hair accessories are prohibited.
  • In a photo booth, remember to close the curtain in order to get good light.

After the photo, it is necessary to sign on a tablet or touch screen with a special pen.

At the end, you will receive a photo-signature sheet with a code of 22 alphanumeric characters (with letters and numbers ). You need this code to complete the forms.

An e-photo code can be used for a single online procedure and is valid for 6 months.

You can use your e-photo to request, for example:

The transfer of information (photo + signature) from the photo booth or the professional photographer to the ANTS website can take 24 to 48 hours. It is advisable to wait 2 days after the e-photo to make the request on the site.
With the classic ID photo, the processing time of your request will be longer.

What happens next?

If the e-photo code is still not active 48 hours later, you can report the problem:

  • If you took your e-photo in a photo booth
    Contact Photomaton customer service by telephone on 09 70 82 32 46 or use the contact form by clicking here to request a refund.
  • If you took your e-photo with a professional photographer
    Contact them directly by email or by phone.
To find the photographer or photo booth where you took the e-photo, click here.

You can contact ANTS for any questions about your file:

  • By phone Monday to Friday from 7:45 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m.:
    - on 34 00 in mainland France (price of a local call)
    - on 09 70 83 07 07 in Overseas and abroad.
    The service is suitable for deaf and hard of hearing people.
The contact form is the most efficient method to receive a response quickly. You will receive a response within 48 hours.
  • In a digital reception point
    You can receive help from a digital reception point in your department, in the prefecture or sub-prefecture, to complete the process online.

Connect to your ANTS or Étrangers en France account and go to your personal space to find out:
- how your application is progressing,

- whether you need to send additional information,

- the administration's decision (application accepted or refused).

> To read: the Réfugiés.infos sheet "Create a personal account on the Étrangers en France website"

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