The e-photo must be taken by a professional photographer or in a photo booth officially validated by ANTS (National Agency for Secure Titles).

To find a professional photographer or photo booth near you, click here. You can write your address or use geolocation on your cell phone.

Here are some rules for taking a good quality e-photo that will be accepted:

• The face must be clear (no hair in front of the face), ears visible, chin raised, eyes and face always towards the camera.
• Sit up straight, look ahead and keep a neutral face (avoid smiling, closing your eyes or opening your mouth).
• If you have glasses, they should not hide your face too much: tinted lenses and sunglasses are prohibited. You don't have to wear your glasses in the photo.
• Bonnets, hats, caps, scarves and hair accessories are prohibited.
• In a photo booth, remember to close the curtain in order to get good light.

After the photo, it is necessary to sign on a tablet or touch screen with a special pen.

At the end, you will receive a photo-signature sheet with a code of 22 alphanumeric characters (with letters and numbers ). You need this code to complete the forms.

You can use your e-photo to request, for example:

• A residence permit
  > To read: the Réfugiés.info sheet “Having a residence permit”

• The production of a driving license
  > To read: the Réfugiés.info sheet “Request the production of a driving license”

If the e-photo code is still not active 48 hours later, you can report the problem:

• If you took your e-photo in a photo booth
  Contact Photomaton customer service by telephone on 09 70 82 32 46 or use the contact form by clicking here to request a refund.

• If you took your e-photo with a professional photographer
  Contact them directly by email or by phone.

You can contact ANTS for any questions about your file:

• By phone Monday to Friday from 7:45 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m.:
  - on 34 00 in mainland France (price of a local call)
  - on 09 70 83 07 07 in Overseas and abroad.
  The service is suitable for deaf and hard of hearing people.

• With a contact form available by clicking here.

• In a digital reception point
  You can receive help from a digital reception point in your department, in the prefecture or sub-prefecture, to complete the process online.

Connect to your ANTS or Étrangers en France account and go to your personal space to find out:
- how your application is progressing,

- whether you need to send additional information,

- the administration's decision (application accepted or refused).

> To read: the Réfugiés.infos sheet "Create a personal account on the Étrangers en France website"