• On a phone or computer, go to the Étrangers en France (ANEF) website: https://administration-etrangers-en-france.interieur.gouv.fr/
• Click at the top right on “CONNECT”
• Then, click on "FIRST VISIT? CREATE YOUR ACCOUNT", located at the bottom of the page.

To create your account, you must write:

• Your foreign number or long-stay visa number (VLS)
  
  On the residence card, the foreign number is the 10-digit line above your signature (personal number) or on the right side vertically.
  On the visa, it's the number at the top right.
  To check in images where to find your number, you can click on the ? blue on the right on the site.

• The start date of validity of the title, receipt, or visa
• The expiry date of the title, receipt, or visa

Finally, click “Create Account”.

If you have a residence card or a receipt for a residence permit application, you must:

• Write your email address
• You will receive a verification email (do not forget to check your "spam" or "junk emails"). Open the email and click on the link to verify your address
• Choose a "password".

If you have a visa:

• Just write your email address
• Your personal account will be confirmed as soon as an administrative agent processes your request. You will receive an email with your username and a temporary password. If you have not receive any link, do not forget to check your spam emails.

Log in to your personal account, click on your name at the top right of the home page and click on "ACCESS MY ACCOUNT".

You can follow the progress of your request. There are several possible situations:

• Submission of the request: the submission of your request has been taken into account.
• Instruction in progress: the administration has received your request, its processing is in progress. You must wait for the administration's decision. The administration can issue you with a “certificate of extension of instruction” (API, also called ADP), which will be available in your personal space. It is a temporary residence document which proves that you have the right to be in France legally and which specifies whether you can work.
• Decision made: your request has been processed, a decision has been made.
• Document available: in the event of a favorable decision, a “certificate of favorable decision” will be available in your personal space. Your document will be produced (residence card, circulation document, etc.).

Depending on the document requested, you will receive by email a summons to the prefecture to collect it OR an SMS to inform you that it is available and how to retrieve it.

If you do not receive an email or SMS, you must connect to the website of your prefecture of residence to find out how to retrieve your document.

If you have a technical problem (blocked page, error message, etc.), you can contact the Citizens Contact Center (CCC):

• by telephone at 0 806 001 620 (free number),
• or with the contact form (“Contact” button at the bottom left of the screen). You must clearly explain your problem and send screenshots (site, date and time visible) with the error message if you have one.

To recover your password if you have forgotten it:

• click on “Forgot your password?” from the login page ,
• specify your identifier (your foreign number or your email if you do not have a foreign number).

You will then receive a link in your email to choose a new password. If you don't receive a link, don't forget to check your spam emails.