The Navigo Pass card is free, the pass itself is payable.

Documents to prepare

• A passport photo (if you go to an agency, the photo will be taken there, so there's no need to bring one)
• Proof of address (telephone, internet, water, electricity, gas bill, tax notice, etc.) or a certificate of accommodation
• A bank account statement (RIB) if you are paying by direct debit from your bank account.

Where to apply

• At a Navigo agency , a ticket office in a train station or metro station .
  If you have all the documents, you will receive the card immediately.
• Online on the Île-de-France Mobilités Connect website: create an account , click on "Order a Navigo pass", upload the documents and a photo.
  The card is sent to your address within a maximum of 3 weeks or available at a Navigo agency, a ticket office in a train station or metro station within 3 working days (not Saturday and Sunday).
• By mail with the Navigo Pass application form (available in Navigo agencies, ticket offices in train stations or metro stations ) and a photo.
  This option is mandatory for people who work in the Île-de-France region but do not live there. The card will be sent to your address within a maximum of 21 days.

The main questions about the Navigo Pass are here , with general answers.

Choose the subscription duration

There are several packages:

• one year
• one month: from the first to the last day of the month
• one week: from Monday to Sunday
• one day.

Choose the subscription zones

The Île-de-France region is divided into 5 zones; you can purchase a Navigo pass for:

• all zones (zones 1 to 5)
• or 2 zones (zones 2 and 3, zones 3 and 4 or zones 4 and 5).

Check which area you live in and which area you go to for work, classes, family and friends.
The map with all transport options is available here, or on the official Île-de-France Mobilités mobile app or at a Navigo agency, ticket office in a train station or metro station .

Pay

• By credit card if you order online or via the app
• By card or cash if you order from an agency.

Prices vary depending on the area and are "decreasing" (buying 1 year costs less than 12 separate months, buying 1 month costs less than 4 separate weeks).

It is always possible to change your subscription and payment method.

The first time you use the subscription after payment, you must activate it with the Navigo Pass on an automatic machine (in a train station or metro station) or on the official Île-de-France Mobilités mobile application .

Then you have to validate the Navigo Pass ("beep" on a terminal) each time you take public transport.

To continue using your Navigo Pass, you must top it up every week or every month depending on your subscription:

• on the website with your personal account
• on an automatic machine in a train station
• at a Navigo agency, ticket office in a train station or metro station
• on the Île-de-France Mobilités mobile application
• with your phone: everything is explained here .

On the official Île-de-France Mobilités mobile app , you can:

• change the subscription
• buy tickets
• change your personal information
• change payment method
• plan your journeys
• find out if there are any problems with your transport
• find stations with a lift…

Download link on Android (Play Store)
Download link on iPhone (Apple Store)

If you have lost your Navigo pass or it has been stolen, you must report the loss or theft:

• at a Navigo agency, a ticket window in a train station or metro station  
• on your Personal Space .

If your Navigo pass loaded with an Annual pass is lost or stolen, it will be replaced free of charge up to twice a year. You must present proof of identity.

For other packages, you must pay €15 (on site or by direct debit from your account) .

Your old Navigo pass will be deactivated.

It is also possible to call the Navigo Agency on 09 69 39 22 22 (free number).

Everything is explained here.

If your Navigo Pass is no longer working, you can have it checked at a Navigo agency, a ticket office in a train station or metro station.

The card is replaced immediately and free of charge.

To cancel (stop) an annual subscription, you have 3 options:

• from your personal account
• at a Navigo agency, a ticket office in a train station or metro station.
• with a registered letter with acknowledgment of receipt sent to this address:
  Navigo Annual Agency
  TSA 16606
  95905 Cergy-Pontoise Cedex 09