Get emergency accommodation by calling 115
What is it?
115 is an emergency number to call if you have no accommodation (in the event of eviction, absence or loss of accommodation) or if you are a victim of domestic violence.
Everyone can call 115 to be welcomed free of charge in an emergency accommodation centre.
Good to know: 115 is a free number accessible 24 hours a day, every day of the year, everywhere in France. It works even if you no longer have a phone plan (like other emergency numbers: firefighters, SAMU, police, etc.).
Please note that places in emergency accommodation centers are limited and the services of 115 are in high demand. It is often necessary to call several times and it is not always possible to find a place. It is advisable to call 115 only in an emergency and only if you have no other solutions (accommodation with a relative, etc.)
Before calling 115, if you can, go see the social services of your town hall to find a solution.
If you are in danger (violence, etc.) or if you are exposed to the cold, do not hesitate to call 115 directly.
Who is it for?
What to do?
Dial 115 on your phone
Call number 115.
Someone will answer you.
Good to know: A simultaneous translation service allows them to respond in all languages.
You will be able to have information on:
- the possibilities of emergency accommodation or day-time stay,
- meal distribution locations,
- care structures (for health),
- the social services of your department.
Be redirected to appropriate emergency accommodation
The 115 takes your contact details and finds out about the places available in your area. In general, the accommodation center that has space will contact you directly.
Depending on your situation, your location and the number of places, you can access different types of accommodation:
- emergency shelters,
- maternal centers for pregnant women and single mothers,
- hostels for young workers,
- homes of migrant workers.
In addition, other help may be offered.
For example, if you are a victim of violence, an appointment at a specialized reception center may be offered to you in addition to emergency accommodation.
How to get to the emergency accommodation
In general, emergency shelters cover the most important needs:
- shelter (sleep in warmth)
- meal (food)
- hygiene (shower).
Good to know: In some cases, reception takes place day and night; but in other cases only at night. However, certain structures, the "day centres", offer services during the day but no accommodation for the night.
The duration of the accommodation is variable. The objective is to accompany you towards a more sustainable solution (stable accommodation or care structure, social housing), with social workers.
Do the DAHO procedure if you cannot find accommodation
If no accommodation corresponding to your situation can be offered to you, you can assert the right to enforceable accommodation (DAHO).
This procedure makes your accommodation request a priority and therefore gives you a second chance to receive a proposal! Go to this Refugees.info page to find out more.