Finding an on-duty pharmacy
Proposed by Comité de la Démarche Accessible Updated on il y a 7 moisIf you need emergency medication in the evening, at night, on Sunday or on a public holiday, you need to find the nearest on-duty pharmacy.
An on-duty pharmacy is open outside of normal hours.
How to do it?
To find the nearest on-duty pharmacy, there are several solutions:
Call 3237
The number is available 24/7, every day, throughout France. It costs 35 cents per minute.
Or
Go to the website www.3237.fr.
- Write your postal code or city name
- Check the box " I am not a robot "
- Click on " Search "
- Choose the time you expect to arrive at the on-call pharmacy
- Click on “ Validate ”.
A site for pharmacies in Ile-de-France
In the Ile-de-France region, the website https://monpharmacien-idf.fr/ provides the addresses of pharmacies open during the week, and of on-call pharmacies open on Sundays and public holidays.
This service is available in 8 departments:
- Paris (75)
- Seine-et-Marne (77)
- Yvelines (78)
- Essonne (91)
- Hauts-de-Seine (92)
- Seine-Saint-Denis (93)
- Val-de-Marne (94)
- Val d'Oise (95).
On the website, you must:
- Write your address
- Choose a date
- Check day or night (when you need to go to the pharmacy)
- Click on " Search for a pharmacy " to see the addresses of pharmacies on call near you.
Call your pharmacy or go there
Another solution: some pharmacies display the nearest on-duty pharmacy on their door or specify it on their answering machine.
So you can try going to or calling your usual pharmacy.
Before going to an on-call pharmacy, remember to take these documents with you:
- a document identity: residence permit, receipt, travel document, permit, etc.
- the prescription (if you have one)
- your Vitale card or your certificate of entitlement to Health Insurance
- your mutual health insurance card (if you have one) or your complementary health solidarity certificate
Read on Réfugiés.info: " Having a Vitale card " and " Having complementary health insurance "
What happens next?
Go to the on-duty pharmacy with your prescription and documents.
If you have contacted the police or the gendarmerie before, the pharmacy has already been informed.
In an on-duty pharmacy, the service and medications cost more (this is called "on-call fees" or the "night rate").
But if you have a prescription and a Vitale card or complementary health insurance, the costs are covered by Health Insurance (you pay nothing).
- €10 from 8 p.m. to midnight and from 6 a.m. to 8 a.m.
- €20 from midnight to 6 a.m.
- €6 on Sundays and public holidays, from 8 a.m. to 8 p.m.
These prices are not valid in pharmacies which are usually open in the evenings, on Sundays and on public holidays.
Be careful, if If you do not have a prescription, you must pay all charges and you will not be reimbursed unless you have a "carte de mutuelle" (Health insurance card), you must pay and then request reimbursement.
In an on-call pharmacy, you must also accept generic drugs (drugs identical to the original but with a different brand), unless the doctor has specified otherwise on the prescription.
You must first pay for the medication and the on-call fees and ask the pharmacy to give you a treatment sheet.
If you have a Social Security number, you can then request a refund of part of the costs.
You must send the treatment sheet by mail to your Primary Health Insurance Fund (CPAM). It is advisable to make a photocopy before sending the original document.
