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Important information

Target audience

AudienceFrench citizens, Statutory refugees, Beneficiaries of subsidiary protection, Stateless people

Price

Free of charge

Requirements

Be in possession of a residence permit or a receipt

Where is it?

Use your personal training account (CPF)

Updated on il y a 9 mois

What is it?

The Personal Training Account (CPF) represents a sum of money made available to you to finance qualifying or certifying training throughout your working life, even when you are unemployed.

Depending on your status, you will receive money in your account every year.

The Personal Training Account (CPF) is aimed at any active person:

  • employee
  • member of a liberal or self-employed profession
  • looking for a job
Beware: there are many attempts by fraudsters to hack into your account and steal your CPF credits. Have you received an email, text message or phone call promising you free training using your personal training account? Don't reply, or hang up. No public authority makes telephone calls about the CPF.

Never give your social security number or your CPF codes (username and password). You must be the only one to access your account.

If you think you are the victim of a scam, you can take action (see the last step at the bottom of this sheet).

To use your training account, you must go to the official website moncompteformation.gouv.fr.

You can also download the “My training account” application on your mobile phone (via AppleStore or PlayStore).

How to do it?

To access your CPF and find out the amount of rights available to you to subscribe to training, go here.

You can create your account there.

Have your social security number ready (13-digit number starting with "1" for men and "2" for women).

Once your account is created, you can view the amount of your training rights and then search for training.

Training rights acquired during a year of professional activity are credited during the first semester of the following year.

To find training, you can go to this page.

You can also ask a professional development advisor for help in choosing training suited to your needs. He/she will accompany you free of charge to take stock of your professional situation.

To find an advisor, go here.

You can use your CPF to finance the driving license (B license). Obtaining the permit must contribute to the realization of your professional project.

When you have found a training course, you can register for it from the training sheet.

Click here to access a tutorial with images to help you register.

You will then receive a response (positive or negative) from the training organization.

If the amount of your CPF is not enough to pay for the training, you can still register and you will have to pay the difference. You can also seek free help from a professional development counselor or contact your employer.

What happens next?

If your file is validated by the training organization, you will be contacted to determine the start date of the training.

At the end of the training, you will have the opportunity to evaluate it.

If your file has been validated and you wish to cancel or interrupt your training, depending on the reason, part or all of your CPF amount may be withheld.

You will find more information on the cancellation conditions here.

You are the victim of a scam if:

  • you have been registered for training without knowing it;
  • you can no longer connect and think you have been hacked;
  • you gave your identity and your social security number to a suspicious organization.

Complete this form and attach it to your request by sending an email to the following address: dfp_mcf_gestion_signalement@caissedesdepots.fr

While waiting for the return of the services concerned, you can take a few precautions:

  • change your password immediately if you can still access your account. Do not hesitate to modify it also on other sites where you used the same password;
  • consult the information available on your training account and check your personal information (email, telephone, etc.) and the status of your training files;
  • keep all the evidence you may have (name of the training course, name of the training organization, postal address, email address, telephone number, training contracts, etc.);
  • contact the Info Fraud platform of the Ministry of the Interior for advice: 0 805 805 817 (free number). The service is open from 9 a.m. to 6:30 p.m. Monday to Friday.
  • file a complaint
    • If you have been the victim of a fraud, file a complaint with the police station or the gendarmerie brigade or in writing with the public prosecutor of the judicial court on which you depend , giving all the evidence you have.
You can be accompanied free of charge in this process by a France Victimes association on 116 006 (free call and service), the victim assistance number of the Ministry of Justice. Service open 7 days a week from 9 a.m. to 7 p.m.
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