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Become a bank customer service adviser

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Free, paid training to learn to be a customer service adviser in the banking sector, and sign a permanent or work-study contract at the end.

The training takes place from Monday to Friday for 3 months.

You will learn to:

  • Welcome customers, responding to their requests and identifying needs as they arise
  • Sell financial and insurance products tailored to customer needs
  • Follow up with customers by phone to offer financing solutions
  • Handle complaints and disputes and signpost to suitable services
  • Build customer loyalty by answering their questions and maintaining regular contact.
To submit an application, you must:
- have a residence permit allowing you to work in France
- be registered with France Travail (or be in the process of registering)
- be available full-time from the beginning of the training
- have at least a B1 level of French, both spoken and written
- have completed the baccalauréat and a further 2 years of study
- alternatively, have your foreign diploma recognised in some cases.

Several training courses run each year, in several sectors (distribution, transport, health, banking, etc.) and in several cities (Paris, Lyon, Bordeaux, Marseille, Lille, etc.). The program can be found here.

At the end of each training course, you have the opportunity to sign a permanent, fixed-term or work-study contract with a large company.

Why is it interesting?

  • Learn the skills needed to work as a customer service adviser
  • Maintain a professional attitude with customers, colleagues and managers
  • Work as part of a team
Depending on your circumstances, you will be able to receive between €250 and €685 per month from France Travail (formerly Pôle emploi).

  • French lessons to improve your comprehension and communication in both spoken and written language
  • Become familiar with technical professional vocabulary.

At the end of the training, you have the opportunity to complete a work placement at a bank to put your new skills into practice.

The goal is to sign a work-study contract or a full-time permanent contract.

How to do it?

To find out the dates of upcoming training courses and to register, click here.

To submit an application, click on "I'm applying" at the top of the page, or on "I'm registering" and complete the registration form.

It is important that you complete the form fully from start to finish and click "Send" when you have entered all the information required.
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