Where is it?
What is it?
Having a contract is necessary to be able to use the electricity or gas in your accommodation.
The contract allows:
- to connect your home to the electricity or gas network,
- to set up payment for your use of electricity or gas.
Several companies offer contracts. They are called “providers”. They have different offers for electricity, gas or both.
Your electricity or gas consumption is measured by a “meter” installed in your home.
To sign a contract, the steps are as follows:
- choose a supplier and an offer,
- contact the supplier to put the electricity or gas meter in your name, inform them that you want to open a contract,
- sign the contract sent by the supplier and make an appointment for connection or commissioning (if necessary).
How to do it?
To choose an offer from a supplier, you can consult the official website of the energy mediator: https://www.energie-info.fr/
This site offers you to compare offers in order to find the cheapest.
The bill has 2 parts:
- a fixed subscription: its price depends on the power,
- your electricity or gas consumption: its price depends on the quantity consumed.
In the comparison of offers, you must then enter the power and the estimated consumption.
The comparator then shows you the existing offers with a cost estimate and details of how the contracts work.
You can choose the same supplier for gas and electricity or two different suppliers.
- base: the price of the electricity or gas you consume remains constant throughout the day.
- peak hours / off-peak hours: the price depends on the hour of consumption. In the morning and in the evening the price is higher. In the middle of the night it is cheaper.
You can contact the provider you have chosen by telephone or the internet.
Here is the information you need to prepare:
- the exact address of the accommodation, the floor and the door number
- if you have it: the name of the previous occupant or the meter number (you can ask the owner of the accommodation),
- the date on which you wish to start
- If your home has never been connected to the gas or electricity network, an intervention by a technician is necessary. The supplier will give you an appointment. You will have to pay for this intervention.
- If your meter has been “cut off” because the accommodation was empty before your arrival, the intervention of a technician is necessary. The supplier will give you an appointment. You will have to pay for this intervention.
- If your meter is in service, there will be nothing more to do. Setting up the new contract is free.
What happens next?
Your supplier will regularly send you bills (by email or by post) that you will have to pay (by bank transfer, direct debit from your account or bank card).
To avoid paying too much, you can monitor your consumption on the meter, on your bills and often on your supplier's website.
The energy mediator's website (https://www.energie-info.fr/) offers practical sheets on contracts and invoices, on energy savings and on the steps to take in the event of a problem with your electricity or gas supplier.
Your electricity bill usually includes a phone number to contact to manage your contract and another to contact in the event of a breakdown.
In the event of a power or gas failure, you can already check whether the problem only concerns your home or the whole building or district.
If you want to change provider, just contact the new provider. It is he who will stop your contract with the previous supplier.
Your contract is automatically renewed each year. You don't have to take any particular action.
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