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Connect to a website with FranceConnect

Proposed by Comité de la Démarche Accessible Updated on день тому

FranceConnect is a service that facilitates connection to public websites.

Thanks to FranceConnect, you can use a single account to complete several administrative procedures online:

The full list of sites that use FranceConnect is here .

For example, you can use your Ameli (Health Insurance) credentials to log in to the France Travail (Pôle emploi) website.

To use FranceConnect, you must have a permanent social security number in France.

How to do it?

To use FranceConnect, you must create or already have an account on:

If you have more than one of these accounts, you must choose one to log in.
Make sure that the account is registered with the same information as on your birth certificate.

  • Go to the site where you need to make a procedure$
  • In your personal space, click on the box "Log in with France Connect"
  • Choose one of your accounts (step 1) and log in with your username and password for that account. You do not need to create a new account on the site.
  • Click on “Login or Log in”.

  • Each time you connect with FranceConnect, there is:
    - a phrase "You will be logging in as…" followed by your name
    - a blue box: "Continue on…" with the name of the site you wish to go to.
  • Click on this box to go to your account and complete your online application.

What happens next?

For security reasons, you will receive an email with a connection alert each time you use FranceConnect:

  • on a new mobile phone or on a new internet browser
  • if you have not used the service for 3 months.
If you have shared your login details and password with a family member, your social worker, or someone who helps you with administrative procedures, you will receive a login alert if they log in. Double-check with that person that the login is normal.

If you think you are a victim of identity theft (someone has stolen your credentials to log in on your behalf), complete this online form immediately .

In general, never give personal information (name, surname, social security number, credit card number…) to a person or company you do not know who contacts you by phone, SMS, or email.

General questions and answers about FranceConnect can be found here .

FranceConnect + is a more secure version of FranceConnect, which allows you to carry out more sensitive and complex procedures: opening a bank account, paying for training with the CPF, accessing your medical file, receiving electronic registered letters…

To use FranceConnect+, you need to create an account on La Poste's Digital Identity and verify your identity.

Everything is explained here or in steps 2 and 3 of this Refugees.info fact sheet “Using your personal training account”

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