Each package offers:

• a number of hours for calls in France, or unlimited calls (= no time limit)
• a number of SMS and MMS in France, or unlimited SMS and MMS
• a number of GB (Giga Bytes) for the Internet
• time or €uros for international calls...

The bigger the package, the more expensive it is.

Choosing the right package depends on your use: a lot of calls? a lot of internet?

Don't hesitate to take some time to compare existing packages between different operators.

After choosing the package that suits you, you must order your SIM card.

To order your SIM card, there are two solutions:

• On the operator's website (this procedure requires a bank card)
• Directly in store

Thanks to your personal space, you can activate your SIM card, check your usage, receive and pay your bills, etc. You must go to the operator's website or download the operator's application and complete the information requested.

For this you will need:

• Proof of identity: residence or resident permit, French or European national identity card, passport (in the case of a foreign passport, it must be in Latin script or translated by a sworn translator)
• A method of payment: by credit card (Visa, MasterCard or Bank Card), by “SEPA” direct debit (you must have a bank account within the SEPA zone, list of countries concerned here), by cheque (but this can be restrictive)
• Contact information: a valid e-mail address, a telephone number and a postal address in the event of an order by internet to receive the SIM card.

You will receive a username and password to log in. You will have to wait a few days to receive your SIM card at the address indicated. Some operators offer pick-up point delivery.

To be able to use your line, you must activate your SIM card. The procedure will be indicated to you by the operator. In general, you activate your plan on your subscriber area or by dialing a special number with your phone.

The “subscriber area”, accessible from the computer or the mobile application, is very practical. It allows you, for example, to:

• Consult your consumption, your bills
• Pay for your package if you have not chosen direct debit
• Activate/Deactivate options (such as blocking your plan if you exceed your consumption)
• Contact customer service if you need help
• Take advantage of promotions to change your mobile phone
• Change package...