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Request assistance with administrative procedures

Proposed by Comité de la Démarche Accessible Updated on 9 днів тому

Carrying out an administrative process online is sometimes complicated. Less than 30 minutes from home, you can get help from a France Services trained agent to complete your administrative procedures.

Depending on your request, the agent will help you identify the steps to be taken and how to carry them out.

From this spot, you will be able to get help in carrying out procedures with all the institutions, such as: CAF, Pôle Emploi, Assurance Maladie, Assurance retraite, la Poste, Ministère de l'intérieur, Ministère de la Justice etc.

Here are some examples of what you can get help with:

  • Register to CAF,
  • Pay my taxes - declare my income,
  • Request the RSA,
  • Register to Pôle Emploi,
  • Renew your residence permit,
  • Obtain CROUS accommodation,
  • Apply for social housing (HLM),
  • Make a VISALE request, etc ...
This service is completely free.

How to do it?

To find the address, email and telephone number of a France Services center near you:

1. Go to the website https://www.france-services.gouv.fr

2. Write your address or postal code or the name of your city

3. OR click on "Locate Me" to use GPS

4. Go to "Search for a France Services"

5. Go to "Refine results" to:
- choose the opening days
- display addresses by appointment.

France Services centres are open without appointment, but it is still advisable to make an appointment beforehand to be sure to meet an advisor quickly and avoid waiting.

There are several France Services centers:

  • a reception center
  • a place shared with another administration, such as the Post Office or the town hall
  • a mobile team, which travels to several cities (be sure to check the address and dates).

On the day of your appointment, remember to bring the necessary documents with you to facilitate the process with the advisor:

  • identity document (receipt, residence permit )
  • username and password for the website that is causing you problems
  • social security number, France Travail number, CAF beneficiary number…
  • letters or emails received
  • last year's tax assessment
  • your CV on a USB drive
  • payslips…

You can ask the advisor all your questions.

The interview is confidential (the information remains between you and them) and individual (they give you an answer tailored to your personal situation).

In addition to resolving your problem and helping you with the process, the advisor can also help you to:

  • run simulations to check if you are eligible for financial assistance
  • download a document from the internet and print it
  • learn how to use a computer, downloading an application on the phone, creating an email address…
  • find solutions to a complicated situation by referring you to another competent service.

The list of procedures available at France Services centres can be viewed by clicking here.

What happens next?

After the appointment, you can come back to take another step with or without the help of an advisor.

You can go to any France Services center, near your home, your work, your children's school, a family member's home…

Never give your username, password, secret code or social security number to anyone who is not a France Services advisor (except your social worker).

The main questions about France Services homes are here , with general answers.

France Services centers do not replace government agencies , but they assist you on the official websites of:

For each procedure, there is a fact sheet on Refugees.info that explains how to proceed, for example:

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