Go to Doctolib.fr:

1. Click on "Log in" at the top right
2. Click on "Register"
3. Enter your email address or phone number and click "Continue"
4. Complete your information: title (Ms. or Mr.), first name, last name, date of birth, and click on "Continue"
5. Choose a secure password (with numbers, letters and special characters) and click "Continue"
6. Enter your phone number if you have not provided it before and click on "Continue"
7. Check the box for the terms of use (mandatory to accept)
8. Click "Continue" twice to proceed to the newsletter subscription step.
9. Write the verification code received on the phone number provided in the previous step, then click on "Validate".

You must first be connected to Doctolib (with your email address or your telephone number), then you must:

1. Click on your name and on "My account"
2. In the "Identity" section, click on "My profile"
3. At your name level, click on "Edit"
4. Complete your information: name and place of birth, address
5. Click on "Save".

You must first be connected to Doctolib , then you must:

1. Go to the home page (with the Doctolib logo at the top left)
2. Click on the search bar in the center
3. Write the name of the establishment, healthcare professional or specialty and the location (postal code or city name).

You can view search results by:

• availability: for example, if an appointment is possible on the same day or in the next few days
• fees: whether the healthcare professional charges extra fees or not, i.e. whether the price of the consultation is more expensive than the prices set by Social Security
• languages spoken: English, Arabic, Russian, Turkish...
• consultation method: in the office (on site) or by video.

4. Click on the healthcare professional

5. Click on "Make an appointment" on the right

6. Choose the location of the consultation if there are several addresses, and "by video" or "at the office"

7. Select the reason for the consultation for which you are making an appointment: first visit (if this is the first time you are seeing this doctor), follow-up consultation (if you have already seen this doctor)...

8. Choose the date and time

9. Check the box "I have read and accept the instructions"

10. Specify if you have already seen this doctor

11. Click on “Confirm appointment”.

After confirming your appointment, you'll receive an email with all the practical information (date, time, location, and the healthcare professional's first and last name). Everything is also available in the "My Appointments" section of your account.

Before the appointment, you will receive two reminders by email, then one day before the appointment.
If you have not installed the Doctolib application on your phone, you will receive a reminder SMS 48 hours or 24 hours before the appointment date.

For some healthcare professionals, you must first book your first appointment by phone. You can book future appointments on Doctolib.

If you cannot attend your appointment, you must cancel or reschedule it as soon as possible.

This is important because it allows other people to get the appointment if you cancel early enough.

On yourDoctolib account , click on “My appointments” and click on “Move an appointment” or “Cancel the appointment”.

> If you cancel the appointment, click on "Cancel appointment" then on "Confirm cancellation".

> If you move it , click on “Move appointment” and choose a new proposed time.

Before going to the appointment, remember to take these documents with you:

• your identity document: residence permit
• your prescription (medical prescription) if you have one
• your certificate of entitlement to Health Insurance or your Vitale card or your CSS (Complementary Health Solidarity) certificate
• your health insurance card if you have one
• your medical examination results (blood tests, scans, x-rays, etc.).

You can share documents with your healthcare professional and send them to your personal Doctolib space.

Everything is explained here.

On the day of the appointment, come to the doctor's office at the scheduled time with your documents.

If the appointment is by video, check your equipment (camera, headphones, internet) and sit in a quiet place.
Then, log in to Doctolib a few minutes before (see step 2).
Find tips here to help you prepare for your video consultation.

You can contact Doctolib customer service using the contact form:

1. Choose the reason for your request
2. Check your personal information and write your request in "Message"
3. Check the box for information for Doctolib
4. Click on "Send".

You will then receive an acknowledgment by email and a complete response as soon as possible.

General answers on this page of the Doctolib site.