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Target audience

AudienceAsylum seekers, Statutory refugees, Beneficiaries of subsidiary protection, Beneficiaries of temporary protection, Stateless people, French citizens


Free of charge

Where is it?

Make a medical appointment on Doctolib

Updated on il y a 7 mois

What is it?

Doctolib is a free online platform that helps you make medical appointments . It thus puts patients and healthcare professionals in contact. You can find general practitioners or specialist doctors (such as dentists or gynecologists for example).

You can make an appointment anywhere, using a phone or a computer, and anytime of the day and the week.

How to do it?

Go to the website:

You must then create an account. For that :

  • Click on "Se connecter" at the top right of the page,
  • Click on "S’inscrire" (Register) under "Nouveau sur Doctolib" (New on Doctolib) and enter your mobile or landline number.
You will receive by SMS (if you have given your mobile phone number) or by robotic voice (if you have given your landline) a code to verify if the number transmitted is indeed yours.
  • Fill in your email account and create a password ("mot de passe").
In order not to forget your appointments, you will receive automatic reminders by SMS or email to confirm the appointment. In addition, a message 2 days before the appointment date will be sent to you.

In order to get to know you better, it is necessary to provide information about you (first name, last name, date of birth, address - "prénom, nom, date de naissance, adresse").

To do this, you will need to log into your account by clicking on "Log in, manage my appointments" (Se connecter, gérer mes RDV).

  • In the space: "J’ai déjà un compte Doctolib"( "I already have a Doctolib account"), you write the email account or the number entered previously, then your password.
  • Once you are logged in, click on your email at the top right then press "Mon Compte".

You will find at the bottom of the Créez mon profil patient  (Create my patient profile) page.

  • Check the box Madame or Monsieur then type your first name, your name of birth, your date of birth, your address, your postal code and the name of your city.
  • Click on "Ajouter" to save your personal data.

To make an appointment with Doctolib , you must return to the home page (you can click on the logo at the top left for that).

  • Indicate the name of your doctor or the type of doctor / establishment you are looking for.
  • Write the place or city you want to go to for the meeting.
  • Click on "Search".

You will then find a list of the different health professionals.

You can filter the search results according to availability (for example, if an appointment would be available the same day or in the next three days), fees (whether the doctor has exceeded the fees or not, that is, ie a higher rate than those set by Social Security), the languages spoken (English, Arabic, Russian, Turkish ...) and if you want a video consultation.
  • Click on "Prendre rendez-vous" (Make an appointment) located below the name of the doctor you are interested in.
  • Select the type of consultation you want (au cabinet ou en vidéo par ordinateur ou téléphone - in the office or on video by computer or phone), the type of reason for your appointment if requested and finally, choose the day and time that suit you best.
  • To finalize your request, press the “moi” button below “Pour qui prenez-vous ce rendez-vous (Who are you making this appointment for?"” then click on “Confirmer le rendez-vous”.

Congratulations, you have managed to make an appointment!

What happens next?

If you can't make it to your appointment, consider canceling or rescheduling it as soon as possible.

Log on to your account then click on "Mes rendez-vous" (My appointments) and press, as you wish, on "déplacer un rendez-vous" (move an appointment) or "annuler le rendez-vous"(cancel the appointment).

  • In the event of a cancellation, click on "annulez le rendez-vous" then on "confirmer l’annulation".
  • In the case of a move of an appointment, click on "déplacer le rendez-vous" then select a new time proposed on the site.
A Doctolib appointment can be canceled up to 4 hours before the scheduled time. Afterwards, you will have to contact your doctor's assistant directly by phone to let him know.

Do not hesitate to consult this page of the Doctolib site which gives answers to the most commonly asked questions (use a translation online service).

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