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Important information

With CIF-SP Solidaires entre les âges

Target audience

AudienceStateless people, Asylum seekers, French citizens, Statutory refugees, Beneficiaries of temporary protection, Beneficiaries of subsidiary protection
Specific audienceSeniors


Free of charge

Availability requested

Days of attendanceevery day

Where is it?

Be listened to and supported if I am a victim of violence

Updated on 3 місяці тому

What is it?

3977: you can call this free number if you are a victim or witness of violence against an elderly person or person with a disability.

This national number is open to people aged over 60 and people with disabilities who are victims of psychological, physical and sexual violence, particularly within the family or in care institutions.

If you are a victim or witness, you can call 3977 to:

  • have someone who listens to you
  • receive information
  • find a structure that can help and support you.
In case of emergency or immediate danger, call 17 or 114 if you have difficulty hearing or speaking (via text message).
For people living in the departments of Vienne (86) and Charente-Maritime (17), you can contact the ALMA 86-17 center for help. You can call 05 49 52 20 27 Tuesdays and Thursdays from 9 a.m. to 12 p.m.

Why is it interesting?

Witnesses and elderly or disabled people who are victims of physical or psychological violence or scams receive active and caring listening.

A group of professionals listen to you and can help you and advise you.

If necessary or in the event of immediate danger, the police can be called for an intervention.

When you call this number, it is not necessary to give your name.

Your identity will not be shared if you do not want it to be shared.

How to do it?

The national number is open 7 days a week, Monday to Friday from 9 a.m. to 7 p.m., Saturday and Sunday from 9 a.m. to 1 p.m. then from 2 p.m. to 7 p.m.

Only for the departments of Vienne (86) and Charente-Maritime (79), you can call this local number: 05 49 52 20 27 . Accessible Tuesdays and Thursdays from 9 a.m. to 12 p.m. Or send an email: or
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