How to get medical and psychological support

Leaving one's country, one's landmarks, sometimes one's family and loved ones, is a very difficult process. Arriving in France can sometimes be experienced as traumatic, and the journey of exile, often very complicated, can be a source of psychological and/or physical trauma.

You may feel the need to talk, to share, to be accompanied and supported until things become more familiar. The ESSOR 63 center team will welcome you and listen to you, so that we can offer you support adapted to your needs. You have an active role to play in this care process, and our psychologists will accompany you for as long as you wish.

If your level of French does not allow you to be comfortable expressing your ideas and emotions, we call on a professional interpreter in your language. He or she can be present during your appointments with the doctor and/or the psychologist, or on the phone, to translate and facilitate the exchanges.

This may be a health professional, social worker, education professional, or volunteer.
This person fills out a referral sheet, and sends it by email to the ESSOR 63 center team: centreessor63@forumrefugees.org .
It is also possible to request referral sheets by sending an email to the same address.
The ESSOR 63 center team will answer the request either by contacting the professional, or by directly contacting you.

I can also visit the ESSOR 63 centre, preferably after having made a first contact by telephone on 04 63 46 89 80 or 06 14 96 71 66.

The ESSOR 63 center is located:
Centre Commercial Croix-Neyrat
"Auchan Nord", 1st floor
Rue du Torpilleur Sirocco
63100 CLERMONT-FERRAND

It is accessible by TRAM A and Bus Line 22 , stop " Hauts de Chanturgue ".

The ESSOR 63 center is open:
- Tuesday afternoon , from 2 p.m. to 5 p.m. ,
- Wednesday , from 9:30 a.m. to 5 p.m.
- Thursday , from 9 a.m. to 5 p.m.

After orientation, or when an appointment has been given to me after my visit, I benefit from a First Reception Interview: I am received by a psychologist and possibly a general practitioner, to evaluate my situation and my needs.

After my First Welcome Interview, medical follow-up is often offered. I am free to accept it or not.

If the ESSOR 63 center is not the structure best suited to meet my needs, the professionals can offer me other alternatives and direct me towards other systems that will support me.

I may also decide that I prefer to wait before starting a follow-up. In this case, I can reconnect at any time with the center, which will welcome me when I feel ready.