The public information service for refugees
Clear, translated resourcesto support refugees in France
More than 300,000 professionals have already adopted Réfugiés.info to support their clients!
119 administrative procedures explained
Make and use an e-photo
An e-photo is required for official documents. Explanations on how to make and use it on the internet.
Apply for French nationality
Apply for naturalization by decree to become a French citizen.
Create a personal account on the Étrangers en France website (ANEF)
By creating a personal account, you can complete your procedures online (residence permit, naturalization, etc.)
Requesting a customary certificate for marriage or civil partnership
If you are a refugee, you no longer need to provide a certificate of custom to get married in France
The family reunification process
You wish to bring your family to France to live with you.
Getting your residence permit
How to apply for and retrieve the definitive residence permit.
Getting married in France
Everything you need to know about the marriage process in France.
Get emergency accommodation by calling 115
Emergency number to be admitted free of charge to an emergency accommodation centre
Register and request assistance from CAF
CAF provides financial assistance in different life situations. Find out how to register and apply.
Request a travel document
Request a travel document for foreigners (TVR, TIV, VAT) to travel outside France
Renew your residence permit
Apply for a new residence permit on the Étrangers en France (ANEF) website when your card expires.
Apply for social housing (HLM)
Apply for social housing (HLM) with a rent adapted to your income.
Have a foreign diploma recognized in France (ENIC-NARIC)
Have your foreign diploma recognized to resume your studies in France or to find a job
Driver's licence exchange
Find out how to exchange a foreign driving license for a valid French license.
Apply for the RSA
What is Active Solidarity Income? Who can receive this financial assistance? How to do?
997 devices throughout France
Learn French
JRS École de français (JRS French School) offers free French lessons for asylum seekers and refugees.
Volunteering in an association
Make yourself useful in an association and enhance your skills.
The Republican Integration Contract
Understand everything about the Republican Integration Contract (CIR).
Get tested for sexually transmitted diseases
The sexually transmitted disease screening center offers screening
Prepare a diploma in construction
Free and paid training in construction trades (plumber/heating engineer and electrician).
Finding an accommodation
Adoma can offer you solutions to find accommodations with rents adapted to your situation.
Find a job or training
Employment, training, housing ... The Missions locales helps you in your professional and social integration.
Learn French at university in Paris (5th arrondissement)
Get a university degree to start or resume studies in France.
Learn French for the Highway Code
A 200-hour training course to improve your French and learn the Highway Code
Learn French
Learn and improve your level of French with digital technology to make training more flexible.
Learn French online
Learn French - Living in France - A1
Learn French on your smartphone
J'apprends, a mobile application to learn French even when you can't read or write
Get help and support
AFUCA brings together the Ukrainian community in the South of France
Learn French at university in Saint-Denis
Obtain a university degree to begin or resume studies in France
Find a stable home in France outside a tense area
Move to another region, outside Île-de-France and major French cities.
Free resources at your disposal
We provide you with a set of digital and physical tools to discover the project and talk about it around you: animated videos, multilingual flyers, presentation brochures, visuals, etc.
Why and when should you use Réfugiés.info?
Once you have been granted international protection, there are many administrative formalities to be completed. Réfugiés.info publishes practical fact sheets to explain these procedures. Today, there are 119, covering all aspects of daily life.
Top 3 public applications
Envoyez un lien de téléchargement de l’application à vos bénéficiaires !
The free app has been designed with and for refugees. They will find simplified information, translated into 7 languages, that they can listen to.
Travaillons ensemble ! Vous êtes... ?
Travailleurs sociaux ou chefs de centre ?
Toutes les semaines, des séances de découverte du service sont organisées pour vous aider à autonomiser vos bénéficiaires et faciliter leur orientation vers des acteurs locaux.
Participez à un webinaire
Opérateurs du programme AGIR ?
Réfugiés.info est une solution pour animer et cartographier les acteurs locaux avec qui vous travaillez sur vos territoires. Rejoignez une trentaine d’équipes qui utilisent déjà Réfugiés.info au quotidien.
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Opérateurs d’État ?
Réfugiés.info permet à vos équipes d’accéder à un centre de ressources à jour et local, mais aussi de faciliter l’intégration des nouvelles recrues. 14 opérateurs ont déjà signé un partenariat, rejoignez la prochaine promotion.
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Administration ou institution publique ?
Vous souhaitez cartographier les acteurs de votre territoire tout en ayant de l’impact et en optimisant vos dépenses ? Réfugiés.info vous aide à vous adresser à vos usagers avec de l’information ciblée et accessible.
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Structures porteuses de dispositifs ?
Réfugiés.info donne la possibilité de rédiger une fiche explicative de votre action, avec les détails utiles aux bénéficiaires et les modalités d’inscription. Cette fiche sera ensuite publiée sur la plateforme puis traduite en 7 langues. Recensez votre action sur la plateforme.
Publier votre fiche
Polyglottes bénévoles ?
L’information sur Réfugiés.info est traduite de manière collaborative. Vous maîtrisez une langue disponible sur la plateforme ? Vous pouvez aider à traduire le contenu à votre convenance. Votre travail sera lu par un de nos experts avant d’être publié. Rejoignez la communauté des traducteurs bénévoles.
Traduire une fiche