1. Your situation

• You are between 18 and 30 years old (inclusive) and you are a student, work-study student (courses and work in a company at the same time), intern, unemployed, employee, self-employed worker, independent or entrepreneur, etc.).
• You are over 30 years old and you are an employee of a company in the private or agricultural sector:
  - hired for less than 6 months (except confirmed permanent contract)
  - or with a net salary less than or equal to €1,500 per month
  - or professional mobility (changed jobs within the same company or group)
  - or with a promise of employment of less than 3 months.
• You are housed by a rental intermediation structure (an organization that helps people find accommodation)
• You have signed a mobility lease
• You are a seasonal worker

2. Your accommodation

• is your main residence (unless it is a mobility lease )
• is furnished or not
• must be decent (clean, safe and in good condition) and have water, heating, toilets and a minimum of comfort to live properly
• must have a rent (including charges) of €1,500 maximum in Île de France or €1,300 maximum in the rest of the country
• can be in a residential home or in a student or university residence for young people aged 18 to 30
• may give entitlement to APL ( personalized housing assistance) if it is social housing and if you are a student or work-study student.

3. Your lease (rental agreement)

• must be signed after confirmation of the VISALE guarantee and before the end date written on the document .
• cannot be signed between people of the same family
• must not be covered by other guarantees (guarantee by a natural person or insurance)
• must be individualized for each roommate in the case of joint tenancy
• must be the subject of a law 89 lease and include a termination clause (i.e. specify the automatic termination of the contract if a specific condition is not met).

You need supporting documents related to:

• your identity
• your professional situation
• your resources (the money you receive)
• your tax notice (or non-tax notice if you do not pay taxes).

The list of documents depending on your situation is here.

You can scan or photograph the documents.
Read the Réfugiés.info sheet: Scan a document

Go to the Visale.fr website :

• Click on " I request VISALE" , then on "I am a tenant" and then on "I register for Visale".
• Write your email address and a hard-to-guess password.
• Answer the questions at the bottom of the page and click on "Create my account".
• Please note: you will receive an activation code by email. To activate your account, you must copy this activation code to the Visale.fr website.
• Submit the documents and validate the request.

The steps are explained here.

You will receive the response by email or SMS.

1. Download your visa from your personal space, it is the official document that proves that you have the VISALE guarantee.

On the visa, there is always:

• your first and last name (or that of both roommates)
• the maximum rent covered by the guarantee, charges included
• the period to use this guarantee.

2. Give or send this document to the private owner or social landlord so that they can activate your VISALE guarantee.

They must create an account for themselves on Visale.fr and apply for a VISALE contract. A surety bond contract is automatically created.

3. Sign the lease with the owner or social landlord.

If any information or documents are missing from your file, Action Logement will send you a message asking you to complete them.

You must log in to your personal space to update it and add the requested documents.

If your file is not compliant (i.e. there are errors or problems), you must resubmit a new application.

If you are a tenant, you have the possibility to request:

• help to pay the rent for your accommodation  
• Mobili-Jeune assistance if you are in training or an apprenticeship
• a loca-pass advance to have an interest-free loan to pay the guarantee.

If you have any questions or technical problems, you can contact VISALE warranty customer service:

• by phone at 09 70 80 08 00 (free) from Monday to Friday from 9 a.m. to 6 p.m.
• or with the contact form.