Become a medical dispatch assistant in France - Réfugiés.info

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Become a medical dispatch assistant in France

Proposed by JRS France Updated on 19 днів тому

The medical regulation assistant is the first person to answer calls addressed to the SAMU – Centre 15.

He/she gathers the necessary information from the caller, identifies the situation and its level of urgency, and then transmits the information to the medical dispatcher. He/she also participates in the mobilization and monitoring of emergency resources.

This job requires excellent listening and communication skills, good stress management and a very good command of French.

You must obtain the diploma of medical dispatch assistant.

The training lasts approximately one year and includes courses and internships.

The medical dispatch assistant must immediately understand the information provided by callers and quickly relay accurate information to the medical dispatcher and emergency services. An excellent command of French is therefore essential. In certain situations stipulated by regulations, particularly for some candidates holding a foreign diploma, a C2 level of French may be required.

While waiting to be able to practice their profession in France, doctors, nurses and other healthcare professionals holding a diploma obtained outside the European Union can consider becoming medical regulation assistants.

This training program can be an attractive career option for individuals with an excellent command of French. Exemptions from certain training requirements may be granted once a candidate has been accepted into the program.

How to do it?

To enter medical regulation assistant training, you must have a high school diploma or an equivalent qualification.

If your secondary school diploma was obtained abroad, the training centre may ask you for a comparability statement to verify its level in France.

You can request this certificate online from the ENIC-NARIC France center. The request is free for asylum seekers, refugees, and beneficiaries of subsidiary or temporary protection, upon presentation of supporting documentation.

Request an ENIC-NARIC France comparability statement

You will also need to provide:

  • proof of your level of French
  • a photocopy of a valid identity document (identity card, passport or residence permit)
  • a detailed Curriculum Vitae (CV)
  • a cover letter (handwritten or digital)
  • a medical certificate of up-to-date vaccinations (immunization against Hepatitis B is mandatory for internships)
  • depending on the centre: an extract from criminal record (bulletin n°3) and payment of the processing fee (approximately €50).

You can search for open training courses or upcoming sessions on the France Travail website.

Search for medical call center assistant training programs on France Travail

On this site, you can see, among other things:

  • current or upcoming training courses
  • upcoming training dates
  • training locations
  • the coordinates of the centers
  • information available on financing.

For each course, consult the center's official website to verify the specific admission requirements or contact the center.

On the training website, you will find the list of documents to send and the link for online submission.

Once the application has been submitted, a jury reviews your file to assess the coherence of your professional project and your career path.

If your application is successful, you will be invited to an individual or group interview.

The precise details of the interview may vary depending on the training center.

If you already have significant experience in call handling or the medical field, some CFARMs accept partial or full validation of the diploma through VAE (Validation of Acquired Experience). You must complete the official Cerfa form no. 12818 and send it to the certifying body.

The VAE process is a long and complex one.
Training exemptions: If you already hold a French diploma as a nursing assistant, childcare assistant, or ambulance driver, you may be eligible for partial training exemptions. Contact your local CFARM (Centre de Formation des Medics et de Soins Ambulatoires) for more information.

If you are a job seeker, talk to your France Travail advisor about your training plans before starting any training.

Depending on your situation, the training may be funded by:

  • France Travail
  • the Region (which finances a large part of the health and social care training)
  • apprenticeship, if the training and your situation allow you to follow this path
  • your employer
  • You can also search for possible financial aid or scholarships on Campus Bourses France, depending on your situation.

Search for grants on Campus Bourses France

Also consult the funding information indicated on the sheet of the chosen training course.

What happens next?

Once you have graduated, you can apply directly to public hospitals housing an emergency medical service (SAMU) or on hospital job sites.

  • Salary: Monthly remuneration starts at approximately €1,836 gross (excluding night, weekend and on-call bonuses).
  • Career progression: after a few years of experience, you can progress to positions such as medical call center supervisor or ARM coordinator .
  • Pathways: this ARM diploma also gives you the right to exemptions from training if you wish to reorient yourself later towards other care professions (nursing assistant, ambulance driver).

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